The collection commission fee is agreed on beforehand with the client. When an account is handed over for collections, the client must provide information as to what he/she requires from the legal team.
Soft Collections:
- Include phone calls, messages and email correspondence to set up an arrangement.
- This could be billed as a retainer or per-item-billing. (*see descriptions below.)
Hard Collections:
- Include letter of demand, acknowledgement of debt, summons.
- These items are billed as per company rates and are based on amount of time spent on the items, as well as the amount of information that is required.
*General costs of above-mentioned items:
Letter of demand (LOD): from R250-R600.
Acknowledgement of debt (AOD): from R300- R800
Summons: from R2000-R3500.
Retainer:
The company and client agree on a monthly set fee per file. This includes all correspondence and
work done on the file, as well as collection commission.
THE RISK: some companies may not go the extra mile for you, especially if the work exceeds the retainer amount.
Per-item-billing:
The client is billed per item, e.g. phone calls with the debtor are calculated per minute. An amount for collection commission will be added to every item.
THE RISK: This could become very expensive if every single item is added at the end of the month.
Important to Know:
Collection commission is also added when the debtor pays directly into the company’s trust account. A percentage thereof is kept for costs. It must be 10%, but not exceeding R1,000. This was decided on 24 July 2010 by the council in Ruling 6(2).











